Shipping policy
All orders are prepared and dispatched from our warehouse in Lisses, near Paris. The shipping costs and free delivery thresholds shown on this page are the ones applied automatically at checkout.
Order processing and dispatch
Any order confirmed before 2 pm (CET), Monday to Friday excluding public holidays, is dispatched the same day. After that time, it ships on the next business day.
During busy periods, processing may exceptionally take up to 48 hours. If an item becomes unavailable after you order, our team will contact you by e-mail.
An e-mail containing your tracking number is sent as soon as the parcel is handed over to the carrier.
Shipping costs and delivery times
| Destination | Shipping cost | Free shipping | Estimated delivery |
|---|---|---|---|
| DestinationMainland FranceCorsica included | Shipping cost€4.90 | Free shippingfrom €29 | Estimated delivery2 to 3 business days |
| DestinationEuropean Union, United Kingdom and Norway28 countries, listed below | Shipping cost€7.90 | Free shippingfrom €39.90 | Estimated delivery3 to 6 business days |
| DestinationSwitzerland | Shipping cost€9.90 | Free shippingfrom €59 | Estimated delivery4 to 7 business days |
| DestinationFrench overseas territories and rest of the worldOverseas departments and other countries | Shipping cost€19.90 | Free shippingfrom €69 | Estimated delivery6 to 15 business days |
Shipping is charged once per order, whatever the number of items. Free delivery thresholds apply to the cart total after discount, excluding shipping. Delivery times start from dispatch, are given in business days and remain indicative: they depend on the carrier and on any customs formalities.
Countries served, by zone
European Union, United Kingdom and Norway
Flat rate of €7.90, free shipping on orders from €39.90.
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
Switzerland
Rate of €9.90, free shipping on orders from €59.
French overseas territories and rest of the world
We ship to the French overseas departments and territories as well as to the rest of the world, at a flat rate of €19.90, with free shipping on orders from €69. This includes Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint Barthélemy, Saint Martin and Saint Pierre and Miquelon.
Customs, VAT and import taxes
Orders delivered within the European Union are subject to no customs formalities: the price shown is the final price.
For destinations outside the customs territory of the European Union, in particular Switzerland, the United Kingdom, Norway, the French overseas departments and territories and the rest of the world, customs duties, import VAT, local sea duty or carrier handling fees may be charged on delivery. These amounts are set by the authorities of the destination country, are never paid to us and remain payable by the recipient.
Shipping to Switzerland: what to know before ordering. Switzerland applies import VAT of 8.1%. In practice it is only collected when the amount exceeds CHF 5, which corresponds to roughly €62 worth of goods. Above that amount, your parcel may incur a customs clearance fee of around CHF 11.50 minimum, on top of the VAT. Our free shipping threshold of €59 sits just below it: an order slightly above that threshold can therefore qualify for free shipping while still being subject to Swiss taxes on delivery.
When your parcel arrives
It is your responsibility to check the condition of the packaging and the products in the presence of the driver. A parcel accepted without reservation is deemed to have been delivered in good order.
If the parcel is damaged, opened or incomplete:
- Write precise, detailed reservations on the delivery note, describing the damage observed.
- Confirm those reservations to the carrier by registered letter within 3 days, extended to 10 days if the carrier did not allow you to inspect the parcel.
- Send us your claim at support@alliancetech.fr, together with a copy of the letter of reservation, the delivery note and photographs of the parcel and the products.
The wording « subject to unpacking », used on its own, has no legal value with carriers. A late or insufficiently substantiated claim may not succeed.
If you find a product to be faulty, damaged or not what you ordered, contact us immediately: we will handle the case and arrange a replacement or a refund.
Unclaimed parcels and incorrect addresses
Please make sure your delivery address is accurate when you order. If the parcel is returned to our warehouse because the address was incomplete or incorrect, or because it was not collected within the carrier's deadline, a return fee of €8 is deducted from the refund.
Re-dispatch remains possible on request, at your expense.
Sender and return address
Parcels are dispatched from, and returns must be sent to:
Alliancetech
6 rue de la Closerie
91090 Lisses
France
No return may be sent without a prior request. Full details are set out in our refund policy.
A question about your delivery? Write to us at support@alliancetech.fr or call +33 9 72 17 84 37.