FAQ.
General
How can I contact Alliancetech?
Through our contact form or at 60 avenue Francois 1er, 75008 Paris.
Where is Alliancetech located?
Our head office is at 60 avenue Francois 1er, 75008 Paris.
Is Alliancetech reliable?
Yes, a French company with 2200+ products and verified reviews.
Do I need to be of legal age?
Yes, sales are forbidden to minors under 18.
Shipping
Delivery times?
Standard 48h Colissimo, Express 24h Chronopost.
Free shipping?
Standard free from EUR 29.90. Express from EUR 59.90.
Do you ship abroad?
Yes, to 27 EU countries and the rest of the world.
How can I track my order?
You will get an email with a tracking number when your order ships.
Returns
What is the return window?
14 days, product unused, in its original packaging.
Opened e-liquid?
No, for hygiene reasons: unsealed e-liquids cannot be returned.
Warranty?
2 year legal warranty and coverage for hidden defects.
Payment
Payment methods?
Visa, Mastercard, Apple Pay. Secure SSL.
Secure payment?
Yes, via Viva.com, certified DSP2 3D Secure.
Loyalty program?
Yes, rewards with every purchase.
Products
What products do you offer?
2200+ items: disposable vapes, e-liquids, DIY, batteries, hardware.
Do you have disposable vapes?
Yes, 190+ models from Al Fakher, ElfBar, FIXION, Swoke.
Nicotine levels?
0, 3, 6, 12mg plus nic salts 10/20mg.
Is DIY available?
Yes: concentrates, bases, boosters. Revolute, Full Moon.
Brands
E-liquid brands?
17+ brands: Al Fakher, Liquideo, Revolute...
Al Fakher?
Our flagship brand with 132 products in oriental flavours.
Liquideo?
Premium French brand with 126 items
Technical
Which e-cig for beginners?
A pod kit from Aspire/Innokin plus 3-6mg, 50/50 ratio.
DL vs MTL?
MTL = stronger throat hit. DL = big clouds.
PG/VG?
PG = throat hit. VG = vapour. 50/50 is ideal.
Changing the coil?
7-15 days. A burnt taste means it is time to change it.
Is vaping dangerous?
An alternative that is less harmful than tobacco. Not recommended for pregnant women.